We gladly accept returns for unused items which are in the same condition that you received it, unused, with labels and in its original packaging.
To start a return, please contact us at firstname.lastname@example.org within 60 days of date of purchase and we will confirm where to send your package.
Returns should be sent to:
ORA Fabulous Fibres
39 Hope Street
WESTERN AUSTRALIA 6012
Refunds will be processed within 1 business day of receipt of item.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item.
Items agreed to be defective or damaged will be refunded in full.
Refunds will be processed within 1 business day.
Please contact us at email@example.com to initiate this.
Exceptions / non-returnable items
We are unable to accept returns on Gift Cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will inspect your return and notify you within 1 business day of receipt of your return.
On approval your refund will be processed within 1 business day.
The refund will be made to your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.