Shipping & Returns
PRE-ORDER ItemsIf your order contains Pre-Order product/s shipping of your order will occur when all products have arrived. We will keep you updated re the timing of this.
We are located in Mosman Park, Western Australia and welcome pickup for those who live locally. Just select the Local Pickup option at checkout.
SHIPPINGORA Fabulous Fibres ships everywhere!
We are based on the west coast of Australia and aim to pack and ship all orders within 1 business day. We will contact you if a delay is anticipated.
All orders are packed in a complimentary unbleached calico drawstring bag which is perfect for storing your projects.
We use fully compostable, zero waste and reusable mailers for shipping.
Domestic ShippingWe use flat rate tracked shipping via carbon neutral freight services.
Standard Post: $9.50
Express Post: $12.50
We use tracked shipping via carbon neutral freight providers. Shipping is calculated automatically on checkout. For current estimated delivery times please contact us at firstname.lastname@example.org.
Express shipping is also available as an option on checkout.
ORA Fabulous Fibres is not responsible for any customs fees or taxes which may be levied after dispatch of your parcel.
Please email email@example.com if you have any questions about our shipping service.
ORA Fabulous Fibres gladly accept returns for unused items with their original packaging.
Return of unused items back to ORA Fabulous Fibres is at the customers expense. We will process a refund for the returned items within 1 business day of receipt. Please email us at firstname.lastname@example.org to arrange the return.
In the event that an item is agreed to be faulty we will process a refund immediately.